Returns & Refund Policy

Last updated: October 30, 2024

1. Return Period

We accept returns within 14 days of delivery. Items must be unused and in their original packaging.

2. Return Process

1. Contact us at dlizaldeterraviva@gmail.com to initiate a return
2. We will provide you with return shipping instructions
3. Package the item securely in its original packaging
4. Ship the item back to us using a tracked service

3. Refund Process

Once we receive your return:

• We will inspect the item within 2 business days
• Refunds will be processed within 5 business days
• You will receive the refund through your original payment method
• Shipping costs are non-refundable

4. Non-Returnable Items

The following items cannot be returned:

• Items that have been worn or used
• Items without original packaging
• Items showing signs of damage or alteration
• Sale items marked as final sale

5. Damaged Items

If you receive a damaged item, please contact us within 48 hours of delivery with photos of the damage.

6. Contact Us

For questions about returns or refunds, contact: dlizaldeterraviva@gmail.com

This policy was last updated on October 30, 2024