Crystal Cave Ibiza 0

Privacy Policy

Last updated: December 26, 2024

1. Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information
  • Billing and shipping addresses
  • Payment information (processed securely through Stripe)
  • Email address
  • Order history

2. How We Use Your Information

We use the information we collect to:

  • Process your orders and payments
  • Send order confirmations and updates
  • Provide customer support
  • Improve our products and services
  • Comply with legal obligations

3. Data Security

We implement appropriate security measures to protect your personal information. All payment information is processed through Stripe, a PCI-compliant payment processor.

4. Third-Party Services

We use trusted third-party services for:

  • Payment processing (Stripe)
  • Website hosting (Netlify)
  • Database management (Neon Database)

5. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications

6. Contact Us & Data Protection Officer

For privacy-related concerns, data subject requests, or questions about this policy, please contact us:

  • Email: dlizaldeterraviva@gmail.com
  • Subject Line: "Privacy Request - Crystal Cave Ibiza"
  • Response Time: We will respond within 30 days

Data Subject Rights Requests: If you wish to exercise your rights (access, rectification, erasure, portability, restriction, or objection), please include:

  • Your full name and email address
  • Description of your request
  • Proof of identity (if required)

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to provide and improve our services. Here's what you need to know:

What are cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.

Types of cookies we use:

  • Necessary Cookies: Essential for website functionality, security, and legal compliance. These cannot be disabled.
  • Analytics Cookies: Help us understand visitor behavior and improve our website (e.g., Google Analytics, Sentry error tracking)
  • Marketing Cookies: Used for advertising and remarketing purposes
  • Preference Cookies: Remember your settings and preferences for a personalized experience

Your cookie choices:

You have control over cookies through:

  • Our cookie consent banner (shown on first visit)
  • The cookie management button below
  • Your browser settings

Cookie retention:

  • Necessary cookies: Session or up to 1 year
  • Analytics cookies: Up to 26 months
  • Marketing cookies: Up to 13 months
  • Preference cookies: Up to 12 months

Third-party cookies:

We may use third-party services that set their own cookies:

  • Stripe: Payment processing (necessary for transactions)
  • Google Analytics: Website analytics (if you consent to analytics cookies)
  • Sentry: Error monitoring and performance tracking

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Order and customer data: 7 years (for legal and tax purposes)
  • Marketing data: Until you unsubscribe or withdraw consent
  • Analytics data: Up to 26 months
  • Cookie consent records: 3 years (for legal compliance)

9. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Privacy frameworks and certifications

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may provide additional notice.

Your Data Rights & Privacy Controls

As a user, you have several rights regarding your personal data. Use the controls below to manage your privacy:

This policy was last updated on December 26, 2024

🍪 We value your privacy

This website uses cookies and similar technologies to ensure you get the best experience on our website. Some cookies are essential for the site to function, while others help us improve your experience through analytics and personalized content. By clicking "Accept All", you consent to the use of ALL cookies. You can also manage individual cookie categories. Read our Privacy Policy | Terms of Service

Cookie Settings & Privacy Controls

Manage your cookie preferences and privacy settings. You can enable or disable different types of cookies below. Your consent is valid for 12 months and you can withdraw it at any time.

Your Rights: You have the right to access, correct, delete, or port your personal data. You can withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Necessary Cookies

Essential cookies required for basic website functionality, security, and legal compliance. These cookies are strictly necessary and cannot be disabled as they are required for the website to operate properly.

Legal basis: Legitimate interest for website functionality

Analytics Cookies

These cookies collect information about how visitors use our website, which pages are visited most often, and error messages. All information is collected anonymously and used to improve website performance.

Legal basis: Consent | Retention: 26 months

Marketing Cookies

These cookies track visitors across websites to build a profile of interests and show relevant advertising. They may be set by third-party advertising networks with our permission.

Legal basis: Consent | Retention: 13 months

Preference Cookies

These cookies remember your preferences and settings to provide a personalized experience, such as language selection, region, and accessibility options.

Legal basis: Consent | Retention: 12 months

By clicking "Save Preferences", you consent to the storage and processing of cookies for the selected categories. You can change these settings at any time through our Privacy Policy page.